Dedicated to caring for our community since 1967

PATIENT CENTERED MEDICAL HOME

QUALITY CARE THAT MATTERS

PATIENT CENTERED MEDICAL HOME


WHAT IS A PATIENT CENTERED MEDICAL HOME? 

• You are the most important person on the health care team. 

• A medical home is all about you. 

• Your medical home is dedicated to being your trusted partner in health and healthcare. 

• It is care that focuses on you and your healthcare needs. 

• It is a team-based approach to your healthcare, led by your PCP. 

Benefits of a Patient Centered Medical Home? 

• Gives you better, more personalized care because your care team knows you. 

• Increased access to supportive services. 

• Helps keep you well through reminders for preventative care. 

• Coordinates care and communicates with your specialists, hospitals and other care facilities. 

• Availability of same day appointments and after-hours access. Your healthcare team at CNHF will work with you to live a healthier life.

HOW DOES A PCMH WORK? 

Access: Medical Home: 

• We offer extended access Mon. – Fri. from 8:00 am – 5:00 pm. 

• We offer same-day appointments for urgent visits. 

• Request clinic advice after hours call-in number: (323)234-5000

• Access to your medical chart through our Patient Portal, “My Chart.” Urgent Care: 

• Access to Urgent Care Centers that are contracted with your health plans. Contact your health plan to be referred to the nearest urgent care. 

CNHF Role as a PCMH: 

• Work together with you, using shared decision making to manage your health. 

• Use care that has been tested and proven to improve the health of you and your family. • Communicate with your specialists, hospitals and other care facilities. 

• We provide you with evidence-based care that has been proven to improve the health of you and your family. 

• Use validated tools, resources, and educational materials to manage your health. 

• Offer whole person care, including access to behavioral health providers. Your Responsibilities in a PCMH: 

• Work with your care team to set goals to be proactive about your health 

• Always bring a list of concerns and questions to discuss with your provider. 

• Bring your prescriptions and over the counter medicine bottles. 

• Inform the care team of any recent ER visits, hospitalizations or visits to specialists. 

• Follow through on annual physicals and recommended screenings. 

• Take all medications as directed. 

• Openly share feelings of anxiety, sadness or other concerns. 

COMMITMENT TO QUALITY AND SAFETY:

• Implementation of evidence based clinical practices 

• Patient satisfaction feedback 

• Clinical outcomes analysis 

• Continuous quality improvement activities

SERVICES WE OFFER: 

• Primary Adult Care 

• Pediatric Care 

• Women’s health services 

• Substance use disorder counseling and mental health services 

• Chronic Disease Management (for diabetes, hypertension and cholesterol) 

• Preventive Care Services (Cancer screening, immunizations) 

• Diagnostic services (EKG, PPD, Pulmonary Function Testing) 

• Nutrition and exercise counseling 

• Acute care for illness and injuries 

• 24 hours a day 7 days a week phone access to your care team 

• Care Coordination (referrals to specialists, and mental health providers)

Questions: If you have any questions about your Patient Centered Medical Home, 

please contact us at (213) 536-5815 EXT 013. PCMH lead for CNHF, Ruth Ble, will address your questions.

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NCQA Recognized Practice
HRSA