Dedicated to caring for our community since 1967

Patient-Centered Medical Home

QUALITY CARE THAT MATTERS

Patient-Centered Medical Home

What is a Patient-Centered Medical Home (PCMH):

• Your PCMH is dedicated to being your trusted partner in health and healthcare. 

• Rather than being a physical home is care that focuses on you and your healthcare needs. 

• It is a team-based approach to your healthcare, led by your PCP. 

• You are the most important person on the healthcare team. 

• A medical home is all about you. 

Benefits of a Patient-Centered Medical Home:

• Gives you better, more personalized care because your care team knows you. 

• Increased access to supportive services. 

• Helps keep you well through reminders for preventative care. 

• Coordinates care and communicates with your specialists, hospitals, and other care facilities. 

• Availability of same-day appointments and after-hours access. Your healthcare team at CNHF will work with you to live a healthier life.

How Does a PCMH Work? 

• We offer extended access Monday – Friday from 8:00 am – 5:00 pm. 

• We offer same-day appointments for urgent visits. 

• Request clinic advice after-hours call-in number: (323)234-5000

• Access to your medical chart through our Patient Portal, “My Chart.” 

• Access to Urgent Care Centers that are contracted with your health plans. Contact your health plan to be referred to the nearest urgent care. 

CNHF's Role as a PCMH: 

• Work together with you, using shared decision making to manage your health. 

• Use care that has been tested and proven to improve the health of you and your family. 

• Communicate with your specialists, hospitals, and other care facilities. 

• We provide you with evidence-based care that has been proven to improve the health of you and your family. 

• Use validated tools, resources, and educational materials to manage your health. 

• Offer whole-person care, including access to behavioral health providers. 

Your Responsibilities in a PCMH: 

• Work with your care team to set goals to be proactive about your health 

• Always bring a list of concerns and questions to discuss with your provider. 

• Bring your prescriptions and over the counter medicine bottles. 

• Inform the care team of any recent ER visits, hospitalizations, or visits to specialists. 

• Follow through on annual physicals and recommended screenings. 

• Take all medications as directed. 

• Openly share feelings of anxiety, sadness, or other concerns. 

Commitment to Quality and Safety:

• Implementation of evidence-based clinical practices 

• Patient satisfaction feedback 

• Clinical outcomes analysis 

• Continuous quality improvement activities

Services PCMH Offers: 

• Primary Adult Care 

• Pediatric Care 

• Women’s health services 

• Substance use disorder counseling and mental health services 

• Chronic Disease Management (for diabetes, hypertension, and cholesterol) 

• Preventive Care Services (Cancer screening, immunizations) 

• Diagnostic services (EKG, PPD, Pulmonary Function Testing) 

• Nutrition and exercise counseling 

• Acute care for illness and injuries 

• 24 hours-a-day, 7 days-a-week phone access to your care team 

• Care Coordination (referrals to specialists and mental health providers)

Questions: For questions or more information regarding the Patient-Centered Medical Home (PCMH), please contact Ruth Ble, (213) 536-5815 (ext. 013). 

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NCQA Recognized Practice
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